Terms of Service

1. Acceptance of Terms

By accessing or using LIVE2LIFE-Health_WK and related services (collectively, the "Service"), you agree to these Terms. If you do not agree, do not use the Service.

Access to the Service is open to all users worldwide, subject to these Terms. We may restrict or terminate access on reasonable grounds where we determine that use is abusive, fraudulent, or inconsistent with the Service's intended function.

2. Description of Service

2.1 Services currently provided. The Service currently consists of:

• LIVE2LIFE-GGO_Tracker (beta · invite-only) — an on-device application for personal health records, and follow-up records. Access is currently invite-only: you may apply and we will send the download link after review.
• Account, authentication and local-storage features.

Capabilities are released in two tiers: Free features (health records, follow-up plan viewing, encrypted local storage) are generally available; Pro will be opened up gradually as an invite-only trial; the specific benefits and licensing terms will be updated in these Terms before they are enabled.

Information of a clinical nature presented by the Service is for record-keeping and informational purposes only. Decisions on diagnosis, treatment and follow-up are made by your doctor (see Section 4, Medical Disclaimer).

2.2 Forward-looking statements. Descriptions of products, capabilities and timelines may include forward-looking statements. They reflect our current plans, are subject to change, delay or cancellation, and do not constitute a commitment, offer, warranty, or investment advice.

2.3 Scope. These Terms apply to all parts of the Service you use, including features provided on an invite-only or trial basis. Capabilities that are not yet open (where marked as such) do not form part of the Service until we make them available.

2.4 Service Region (data storage location). The Service operates two independent environments — mainland China and outside mainland China. The region you select at registration is the data storage region of your account and is fixed thereafter; the two environments are independent and do not store or access each other’s data. You must select your region truthfully. Consequences of a false declaration (for example, service unavailability, restricted account migration, or inability to activate subscription benefits) are borne by you.

3. User Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate and complete registration information.
• You must not use the Service for any unlawful purpose.
• Healthcare professionals are responsible for verifying AI-generated recommendations against their own clinical judgment.
• Healthcare professionals are responsible for the security and confidentiality of patient data stored locally on their devices and AI PoC Hub.

4. Medical Disclaimer

THE SERVICE IS A HEALTH-RECORDING AND FOLLOW-UP MANAGEMENT TOOL AND DOES NOT PROVIDE MEDICAL DIAGNOSIS, TREATMENT, OR ADVICE. Information presented by the Service is for record-keeping and reference purposes only. Always seek the advice of a qualified healthcare provider. Do not disregard or delay professional medical advice because of information provided by the Service. In case of medical emergency, contact emergency services immediately.

The Service has not been evaluated or cleared by any regulatory body (including but not limited to FDA, NMPA, CE).

5. Intellectual Property

• The Service, including but not limited to its software, algorithms, models, knowledge graphs, patient health databases, documentation, design, branding, and any derivative works thereof, is the exclusive intellectual property of LIVE2LIFE.LTD. All rights, title, and interest in and to the Service are reserved and protected by applicable copyright, trademark, patent, trade secret, and other intellectual property laws.
• Users retain all rights to their health data.
• You may not reverse engineer, decompile, or extract the Service's underlying models or algorithms.

6. Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. LIVE2LIFE.LTD DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

To the fullest extent permitted by law, LIVE2LIFE.LTD shall not be liable, whether based on warranty, contract, tort (including negligence), or any other legal theory, for any indirect, incidental, special, consequential, or exemplary damages arising from the use or inability to use the Service, including but not limited to data loss or service interruption. LIVE2LIFE.LTD's total liability shall not exceed the fees paid by you in the twelve (12) months preceding the claim.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for personal injury or death, or for intentional misconduct or gross negligence.

7. Subscriptions & Billing

Premium features (e.g., LIVE2LIFE-Pro) are offered as paid licences (subscription or licence). This section governs all paid licences.

• Payment methods: Subscriptions are currently offered to users in the China region and are paid by manual transfer (WeChat Pay / Alipay); your subscription is activated by our team once the transfer is confirmed. We do not currently offer an overseas online payment channel, and we make no commitment as to when one will be available. If you are outside the China region, please contact us first (see Section 11) to confirm whether we can arrange a subscription for you. Where a subscription is purchased through a designated third-party payment provider, that provider processes the payment on its own systems, and the specific legal entity you contract with is shown on your receipt and in that provider's checkout terms. In either case, we do not collect, store, or process your full payment credentials (such as complete card numbers).
• Plans and pricing: We offer monthly and annual subscription plans. The applicable price for your plan is the price displayed at the time of purchase (before applicable taxes). We may introduce new plans or adjust prices from time to time in accordance with the price-change notice below.
• Auto-renewal: Where a subscription is purchased through a payment method that supports recurring billing, it renews automatically at the end of each billing period until cancelled, and you authorize us (or the designated payment provider) to charge the applicable fee to your selected payment method on each renewal. Subscriptions activated via manual transfer (e.g., WeChat Pay / Alipay) are one-off purchases for a fixed access period (currently 30 days for monthly and 395 days for annual); they do not renew automatically and no further charge will be made. We will remind you before the period ends so you can decide whether to continue.
• Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of the current paid billing period; you will retain paid access until that period ends. Where recurring billing applies, you can cancel using the subscription settings within the app, the payment provider's customer portal, or the relevant platform controls for the purchase method you used. For manually activated subscriptions there is no recurring charge to cancel — access simply ends when the paid period ends and will not be renewed unless you purchase again.
• Refunds: The refund rules for subscriptions are set out in our Refund Policy, which forms part of these Terms. To request a refund, contact us (see Section 11).
• Price changes: If we change the price of your subscription, we will provide notice at least 30 days in advance of the change taking effect. For manually activated subscriptions, a price change does not affect the period you have already paid for; it applies only to your next purchase.
• Failed payments: Where recurring billing applies and a renewal payment fails, we may suspend access to paid features until payment succeeds. Suspension will not affect your own health data, which remains stored locally on your device.

8. Termination

8.1 By you. You may stop using the Service at any time, and may request deletion of your account and associated data by emailing us (see Section 11). We will delete or anonymise your data as described in our Privacy Policy.

8.2 By us. We may suspend or terminate your access if:

• (a) you materially breach these Terms and the breach cannot reasonably be remedied — including unlawful use, or any attempt to compromise the security of the Service or the privacy of others — in which case we may act immediately;
• (b) you breach these Terms and do not remedy the breach within 15 days after we notify you; or
• (c) we discontinue the Service or a material part of it, in which case we will give you at least 30 days' notice.

We will act on reasonable grounds and will not suspend or terminate access arbitrarily.

8.3 Data export window. If we terminate your access other than for your breach (8.2(a)/(b)), we will keep your account data available for export for 30 days after termination takes effect, unless we are required by law to delete it earlier. You may also export your data at any time while your access is active.

8.4 Refunds on termination. If we terminate your access other than for your breach, and you have prepaid for a subscription period you can no longer use, we will refund the unused portion on a prorated basis in accordance with our Refund Policy. Otherwise, fees are non-refundable except where required by applicable law or stated in the Refund Policy.

8.5 Survival. Sections 4 (Medical Disclaimer), 5 (Intellectual Property), 6 (Limitation of Liability), 9 (Governing Law) and 11 (Contact) survive termination.

9. Governing Law

These Terms are governed by the laws of the People's Republic of China, without regard to its conflict-of-law principles. Any dispute arising from or relating to these Terms shall first be resolved through good-faith negotiation. If negotiation fails, you and LIVE2LIFE.LTD agree to submit to the exclusive jurisdiction of the courts of the company's registered address.

10. Changes to These Terms

We may update these Terms from time to time. The current version is always available here, shown by the "Last updated" date above. By continuing to use the Service after changes are posted, you agree to the updated Terms. We will notify you of material changes in advance.

Where a change concerns our personal information processing rules, we will obtain your consent again as described in Section 11 of the Privacy Policy.

11. Contact

If you have any questions about these Terms, please contact us:

Email: