Last updated: September 2026
This Refund Policy explains when and how you can request a refund for purchases made through LIVE2LIFE-Health_WK subscriptions. It applies to all paid subscriptions purchased through our services (website or mobile app).
If you have not used the Service, you may request a full refund within 14 days of your purchase. If you have already used part of your subscription period, you may still request a refund, calculated on a prorated basis for the unused portion of the period you paid for (see Section 4).
Please contact us directly (see Section 7 below) with your registered email address and payment details (such as the transfer reference or screenshot), and we will process your request.
We aim to review your request and initiate the refund within 1–2 business days of receiving your request together with the details we need. The time for the funds to reach you depends on the payment channel and your financial institution, and may take up to 5–10 business days. Approved refunds are issued back via the original payment channel used for the purchase (e.g., a WeChat Pay or Alipay transfer).
The Service is a digital product and online service. Where part of a paid subscription period has already been used, refunds are calculated on a prorated basis: the refund reflects the unused portion of the period you paid for, measured from the date we receive your request. The method is the same whether the subscription was activated by manual transfer or otherwise. This also applies where we terminate your access other than for your breach.
If the Service is unavailable for a material period, or if you were charged twice or charged in error, we will refund the affected amount in full.
Nothing in this policy excludes any consumer right that cannot be waived under applicable law. This policy forms part of our Terms of Service and sets out the refund rules for subscriptions. If this policy and the Terms of Service differ on refund matters, the provision more favourable to the consumer applies.
If you have any questions about this Refund Policy or need help with a refund, please contact us:
Email: