Last updated: November 2026
This Refund Policy explains when and how you can request a refund for paid LIVE2LIFE-GGO_Tracker subscriptions. It applies to all paid subscriptions purchased through our website or mobile app. It does not apply to institutional deployments (LIVE2LIFE-BOX_PoC), research projects (LIVE2LIFE-CLIN_Link), technology licensing or other enterprise engagements — the fees and refunds for those arrangements are governed by the written agreement between the parties.
If you have not used the Service, you may request a full refund within 7 days of your purchase. If you have used the Service, refunds are not prorated; your paid access continues until the end of the current paid period. We will separately review duplicate charges, charges made in error, service failures, or cases required by applicable law (see Section 5).
Please contact us directly (see Section 7 below) with your registered email address and payment details (such as the transfer reference or screenshot), and we will process your request.
We aim to review your request and initiate the refund within 1–2 business days of receiving your request together with the details we need. The time for the funds to reach you depends on the payment channel and your financial institution, and may take up to 5–10 business days. Approved refunds are issued back via the original payment channel used for the purchase (e.g., a WeChat Pay transfer).
The Service is a digital product and online service. Once a subscription has been used, refunds are not prorated; access continues until the end of the current paid period. If we terminate your access other than for your breach and your prepaid period cannot be used, we will still refund the unused portion on a prorated basis (see Terms Section 8.4).
If the Service is unavailable for a material period, or if you were charged twice or charged in error, we will refund the affected amount in full.
Nothing in this policy excludes any consumer right that cannot be waived under applicable law. This policy forms part of our Terms of Service and sets out the refund rules for subscriptions. If this policy and the Terms of Service differ on refund matters, the provision more favourable to the consumer applies.
If you have any questions about this Refund Policy or need help with a refund, please contact us:
Email: